or think that because the glass on the outside isn’t broken it must be covered under warranty despite there being LCD damage.

We pride ourselves with our years of experience, just because you are not able to understand when we tell you that part is broken does not mean that we are wrong. We try as best we can to explain. Only the part that was changed is covered, nothing else. Correlation does not equal causation, a screen does not affect any other function.

The same thing goes for our microsoldering repairs. You are guaranteed the work that we do; if it fails again due to the same issue it was having originally, it will be covered under warranty. If we change the HDMI of a console and two weeks after the repair it stops working, we will need to verify that there is no damage to the port before we can switch it out under warranty. To the untrained eye, especially with microsoldering repairs, you will not be able to see what we see. If you pay for a part replacement, you are entitled to a working part that functions as expected; that is why we provide a warranty. However, damages incurred on the parts that we replaced are not our fault as they did not happen in our hands. It is not up to us to figure out how it got damaged, whether it was dropped, kicked, slammed, or thrown. We can tell immediately if a story is being embellished by the condition of the device; please understand that we have years of experience. As always, we try our best to satisfy every party.